Required skills

communication skills to

determine and confirm credit applicant requirements using questioning and active listening as required

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

numeracy skills to

accurately analyse record and store lending application data in accordance with organisational requirements

calculate term of loan repayments and interest

literacy skills to read and interpret documentation from a variety of sources and recording gathering and consolidating credit application information

IT skills for accessing and using appropriate software such as spreadsheets and databases and internet information

written communication skills necessary to complete credit application records

organisational skills including the ability to plan and sequence work

Required knowledge

credit products their features and requirements for application

organisational policies and procedures in regard to customer service and techniques

relevant credit legislation and statutory requirements including

National Consumer Credit Protection Act

Personal Property Securities Act

Privacy Act

relevant industry codes of practice

security checking procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

thoroughly check to ensure that application details are accurate

apply knowledge of relevant legislation

interpret and comply with credit policy in accordance with the national Consumer Credit Code

use relevant data entry office equipment and software

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to credit product information

access to a relevant software system and data

access to organisation policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces or role plays

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Information can be obtained via:

Relevant legislative requirements may include:

Credit assessment may be made by:

Credit policy includes reference to:

Security may include:

Organisation policy and procedures may include information in regard to:

Documentation may include: